Frequently asked questions:

Q: What is physical therapy?
A: Physical therapy is a practice that uses methods like movement, exercise, heat, ice and ultrasound devices to improve your area of targeted pain or injury. Our holistic approach may incorporate other methods like deep breathing, stretching, visualization and other forms of stress management.

Q: Do you handle worker’s compensation cases?
A: We frequently handle on-the-job injuries provided we have insurance/company approval.

Q:  How do I know if my insurance will cover physical therapy?
A: Depending on your insurance and eligibility, insurance may cover some or all of your physical therapy treatment. Please contact us to see if your insurance has a contract with our clinic that enables complete treatment.

Q: What’s the first appointment like?
A:  During the initial appointment, we’ll evaluate your ailment and its impact on your lifestyle. After some analysis, we’ll start with what we see as the best method to treat the pained area(s) and improve its strength. (Sometimes other mediums will need to be incorporated, so not every appointment will be the same.) The first appointment will probably take about an hour.

Other Frequently Asked Questions:

To:  All Medicaid Clients

At a recent meeting with Medicaid District Office this agency was informed of the following rules and regulations:

1.    The nurse must see your Medicaid card on a monthly basis.
2.    The CHHA ¬MUST provide Personal Care at each visit (i.e. bath, soaking of feet, shampooing of hair)
3.    Running errands is not a part of  the CHHA’s job function (i.e. taking children to school, baby sitting, buying lottery tickets, going to liquor stores)  Errands are confined to grocery chopping, laundry, and picking up prescriptions from the pharmacy.  Accompanying clients to doctor appointments during their assigned hours.
4.    Clients must notify the agency when client is going to the doctor.  When client will not be home for services.
5.    Your CHHA must notify the agency when going to pharmacy, laundry, and grocery shopping.
6.    Client must call agency if CHHA does not report to work or arrives late.  Call the agency within the first 30 minutes of CHHA being late.
7.    CHHA’s and Clients cannot change the assigned hours.  All changes must be authorized by the agency.
8.    CHHA’s must stay their full assigned time with the client.
9.    The agency will notify clients when there is Mandatory In-service for the CHHA’s.
10.    If your assigned CHHA is unavailable you must accept a substitute CHHA, according to Medicaid guidelines.  If you do not except the services we must notify the Medicaid office.
The Medicaid Office is monitoring your services and representatives from their office will be coming to your home to evaluate whether you need the services that the agency is providing.